Return and Refund Policy

Wine Vision by Open Balkan is dedicated to ensuring a fair and transparent process for all purchases. This policy applies to exhibition stand bookings, booth equipment orders, advertising/sponsorship packages, visitor tickets, and merchandise.

1. General Provisions

Cooling-Off Period for Consumers

EU law provides a 14-day withdrawal right for distance contracts; however, event services tied to specific dates are generally exempt from this provision. As a gesture of fairness, we nonetheless offer the cancellation provisions set out in this policy.

Business Customers

Statutory consumer cooling-off rights do not apply to business customers. Rights for business purchasers are as outlined in this policy.

How to Request a Cancellation

To request a cancellation, email [email protected] or send a written letter. Please include your name, organization, full order details, and the reason for cancellation.

2. Exhibition Stand Cancellations

• Free Cancellation Period: Cancel within 15 days of booking confirmation, provided the event is 60 or more days away, for a full refund.
• Before Deadline: Cancellations made 45 or more days before the event qualify for a 50% refund of the stand fee. The remaining 50% is retained to cover administrative costs.
• Late Cancellation: Cancellations made 45 days or fewer before the event are non-refundable. Force majeure circumstances are considered on a case-by-case basis.
• No-Show:No refund is issued for no-shows. The space may be reallocated at the organizers' discretion.
• Downgrading: Downgrading your stand is treated as a partial cancellation. If downgraded 60 or more days before the event, fees are adjusted accordingly.
• Refund Processing: Approved refunds are processed within 30 days via the original payment method.

3. Equipment and Services

• Standard Items: Cancel 21 or more days before the event for a full refund, provided items are not custom-made.
• Customized Items: Production costs are deducted from any refund. Fully completed custom items are non-refundable but will be handed over to you.
• Last-Minute Cancellations: Cancellations within 21 days of the event may not qualify for a refund.
• Exchanges: Contact us to swap items for alternatives. Any price difference will be charged or credited accordingly.

4. Advertising and Sponsorship

• Before Production/Deadline: Cancellations submitted before production has begun or before the materials deadline qualify for a full refund.
• After Production: Refunds may not be possible once production of advertising materials has commenced.
• Sponsor “Make Good”: Where a refund cannot be issued, we may offer credit towards the next edition or an alternative promotional arrangement at our discretion.
• Transferability: Sponsorship packages may be transferred to another company, subject to our prior written approval.

5. Visitor Tickets

• All Sales Final: All visitor ticket sales are final and non-refundable.
• Transfers: Tickets that are not personalized may be transferred to another attendee. Name changes are accepted up to 5 days before the event at no fee.
• Event Postponed or Cancelled: If the event is postponed or cancelled, you may request a full refund or accept the new dates.
• Minor Attendees: Tickets purchased for minor attendees are refundable if a parent or guardian notifies us 7 or more days before the event.

6. Event Cancellation or Postponement

If We Cancel

In the event of a cancellation by the organizers, all payments will be refunded in full within 60 days. We are not liable for any travel or accommodation costs incurred by attendees or exhibitors.

If We Postpone

Existing bookings will be honored for the new dates. If the new dates do not work for you, you may opt for a full refund by notifying us within 30 days of the postponement announcement.

Significant Changes

If we make significant changes to the event scope or format, a proportionate refund will be offered to affected participants.

7. Refund Process

• Payment Method: Refunds are issued to the original payment method used at the time of purchase.
• Timeline:We initiate refunds within 14 days of approval. Processing typically takes 5–10 business days depending on your bank or card provider.
• Currency: Refunds are issued in the original transaction currency. We are not responsible for exchange rate fluctuations.
• Confirmation: Written confirmation of each refund is sent to the email address on file. Records of all transactions are maintained.

8. Exceptions and Special Circumstances

• Case-by-Case Exceptions: We review unique situations (such as bereavement or serious illness) individually and may grant exceptions to the standard policy as a gesture of goodwill.
• Repeat Cancellations: Customers with a pattern of repeated cancellations may be subject to additional conditions or advance payment requirements on future bookings.
• Digital Products: Digital products and downloadable materials are non-refundable once they have been delivered or accessed.

9. Frequently Asked Scenarios

I want to downgrade my stand. How is the refund handled?

If you downgrade 45 or more days before the event, we will refund the difference between the original and new stand price, minus any applicable cancellation fee. Within 45 days of the event, we will try to resell the space on your behalf, but a refund is not guaranteed.

I ordered too many chairs. Can I return some?

If you request a return 21 or more days before the event, yes — unused standard items can be returned for a refund. For last-minute requests within 21 days, refunds are generally not available.

The fair dates changed and I can't attend.

You are entitled to a full refund, or you may choose to apply your fees toward the next edition. The choice is entirely yours — simply let us know within 30 days of the date-change announcement.

I'm sick and can't attend as a visitor.

Visitor tickets are non-refundable, but you are welcome to transfer your ticket to another person. If you provide a doctor's note, we may offer a courtesy pass for the following year's event as a goodwill gesture.

My visa was denied.

Please contact us immediately with documentation. If your denial is confirmed 45 or more days before the event, normal cancellation terms apply. For last-minute denials, we will consider a partial refund or credit on a case-by-case basis.

10. Contact Us

For all cancellation and refund inquiries, please contact our Cancellations Department: