Terms of Use

Effective Date: June 11, 2025

Welcome to the Wine Vision by Open Balkan website (the “Site”). These Terms of Use (“Terms”) govern your access to and use of our Site, event registration platform, and related services (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Eligibility and Acceptance

  • User Eligibility: Our Services are intended for exhibitors, professional buyers, and visitors of the Wine Vision by Open Balkan fair. Minors: Users under 18 years of age are allowed to register or make purchases only with the consent and supervision of a parent or legal guardian. If you are under the age of consent in your country (for example, under 16 in the EU or under 15 in Serbiagchrj.net), your parent or guardian must review and agree to these Terms on your behalf. By using the Services, you represent that you meet these eligibility requirements or have obtained the necessary consent.
  • Acceptance of Terms: You agree to comply with these Terms and all applicable laws and regulations when using our Services. These Terms form a binding agreement between you and the organizers of Wine Vision by Open Balkan (referred to as “we,” “us,” or “our”). We may update these Terms from time to time, and will post the updated Terms with a new effective date. Your continued use of the Services after any changes constitutes acceptance of the updated Termsfair.openbalkan.com.

2. Accounts and Registration

  • Account Creation: Some features (such as registering as an Exhibitor or Pro Buyer) may require you to fill out registration forms or create an account. You agree to provide accurate, current, and complete information during registration and in any subsequent use of your account or formsfair.openbalkan.com. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
  • Account Security: You must promptly notify us at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for losses caused by any unauthorized use of your account.
  • Profile Data: During registration, we collect extensive personal and business information (e.g. full name, contact details, company information, professional experience, VAT/IBAN, social media links, file uploads). Please ensure all information provided is truthful and lawful. Misrepresentation of your identity or credentials is a violation of these Terms.

3. Purchases and Payments

Wine Vision by Open Balkan offers products and services for sale through the Site, including exhibition stand space, booth equipment rentals, and advertising opportunities for the event (“Order” or “Purchase”). The following terms apply to all Orders:

  • Pricing and Taxes: All prices for stands, equipment, or advertising materials will be clearly indicated before purchase. Prices are listed in local currency (Serbian Dinar – RSD) or Euros, as specified, and include applicable taxes or indicate if taxes (such as VAT) will be added. We reserve the right to correct obvious errors in pricing and to modify prices prior to confirmation of your Order.
  • Payment Processing: Payments are processed securely through our banking partner, Raiffeisen Bank. We accept major credit/debit cards and other payment methods as provided by Raiffeisen’s payment gateway. All financial information (like card details) is handled by the bank’s secure system; we do not store your card numbers or CVV codes on our servers. Online payment pages are encrypted for security. By making a Purchase, you authorize us or our payment processor to charge the total amount to the payment method you provide.
  • Order Confirmation: Your Purchase is considered confirmed once payment is successfully completed and you receive a confirmation email or invoice from us. We reserve the right to reject or cancel any Order for reasons including, but not limited to, inability to process payment, suspected fraud, or unavailability of the service/product ordered. In such cases, we will notify you and provide a refund if payment was already made.
  • Contract Formation: When you purchase stand space, equipment, or advertising, you enter into a contract with us to deliver the specified event services. Additional terms specific to exhibitors (such as Exhibition Rules or technical guidelines) may apply and will be provided to you separately or during the application process. Exhibitors must abide by all event rules (e.g. venue regulations, safety rules) in addition to these website Terms.

4. Cancellations and Refunds

Cancellations and refunds are handled in accordance with our Return Policy (see the “Return Policy” page for full details). Below is a brief summary:

  • If you need to cancel your participation as an exhibitor or cancel an Order for equipment/advertising, you must follow the procedures and timelines in our Return Policy. Depending on when the cancellation is made, you may receive a full or partial refund, or no refund for late cancellations.
  • If we (the event organizers) cancel or significantly alter the event, you will be entitled to a refund of fees paid, as described in the Return Policy.
    Please refer to the Return Policy for complete information on cancellation deadlines, refund processing, and any applicable fees.

5. Permitted Use of Services

By using our Services, you agree to:

  • Lawful Purposes: Use the Services only for legitimate purposes and in accordance with these Terms and applicable lawsfair.openbalkan.com.
  • Provide Accurate Information: Ensure that any information you provide to us (during registration, purchase, or any communication) is true, accurate, and up-to-date. Update your information if it changes.
  • Respect Other Users: Treat other participants (exhibitors, buyers, visitors) with respect in any interactive portions of the Site or event. You must not harass, abuse, or harm others or the reputation of the event.

Prohibited Activities

You are expressly prohibited from using the Services to:

  • Violate Laws or Rights: Engage in any activity that violates any law or infringes the rights of any party. Do not use the Site to transmit any content that is unlawful, defamatory, obscene, or that violates intellectual property rights or privacy rights of others.
  • Security Breaches: Attempt to gain unauthorized access to any portion of the Site or Services, other user accounts, or any systems or networks connected to the Sitefair.openbalkan.com. This includes hacking, scanning, or testing the vulnerability of our systems without permission.
  • Malicious Code: Upload or transmit any viruses, malware, ransomware, or other harmful code via the Sitefair.openbalkan.com. Any attempt to compromise the Site’s security or to use the Site to distribute malicious or destructive code is strictly forbidden.
  • Fraudulent Activities: Impersonate any person or entity, or falsely state or misrepresent yourself (including misrepresenting your affiliation with a company or providing false business credentials). Do not use the Site for phishing, scamming, or other fraud.
  • Interfere with Service: Interfere with or disrupt the operation of the Services or the servers/network that host the Services. This includes flooding, spamming, scripting in a manner to interfere with the Site, or other techniques to degrade functionality.

We reserve the right to investigate and take appropriate legal action against anyone who, in our judgment, violates these rules, including terminating accounts or blocking access to the Site.

6. Intellectual Property

All content and materials available on the Site and Services – including text, images, graphics, logos, videos, design, and software – are the property of Wine Vision by Open Balkan or its content suppliers and are protected by copyright, trademark, and other intellectual property lawsfair.openbalkan.com. This includes our event name and logo, which are protected trademarks.

  • Limited License: We grant you a limited, revocable, non-transferable license to access and use the Site for its intended purposes (i.e., learning about and participating in the Wine Vision fair), for personal or internal business use only.
  • Restrictions: You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any content or information obtained from our Site without our prior written consentfair.openbalkan.com. Downloading or printing content for your reference (such as event information or forms) is allowed, but removing or altering any copyright, trademark, or other proprietary notices is prohibited.
  • Third-Party IP: Some content on the Site may be owned by third parties (for example, exhibitor logos, partner logos, or embedded media). Such content remains the property of the respective owners. You must not use any third-party content displayed on our Site without permission from the owner.

Any unauthorized use of the Site or its content will terminate the permission or license granted by us and may violate applicable intellectual property laws.

7. User Content and Submissions

Our Services may allow you to submit content (for example, filling forms, uploading documents or images for your exhibitor profile, or participating in contests/competitions). By submitting any content through the Site:

  • License to Use: You grant us a worldwide, non-exclusive, royalty-free right to use, reproduce, adapt, publish, translate, distribute, and display your submitted content, but solely for the purposes of operating, promoting, and improving the Services and the eventfair.openbalkan.com. For example, if you upload your winery’s logo and description as an exhibitor, you permit us to display that information on the exhibitor list and event materials.
  • Your Responsibility: You are solely responsible for any content you submit. You agree not to submit anything that is unlawful, defamatory, obscene, hateful, or that infringes upon the rights of any third party (including intellectual property rights and privacy rights)fair.openbalkan.com. Obtain permission if the content (text or images) is not originally yours.
  • No Confidential Material: Do not submit confidential or proprietary information through open forms on our Site. Any information you submit through public areas of the Site (such as comments or forum, if any) will be considered non-confidential. We have no obligation to monitor user content, but we reserve the right to remove or edit any user submissions that violate these Terms or are otherwise objectionable.

By submitting content, you also represent that you have all necessary rights and permissions to grant us the above license and that our use of your content will not violate any law or right of any person.

8. Third-Party Links and Services

The Site may contain links to third-party websites or integrate third-party services for your convenience (for example, links to sponsor websites, social media pages, or YouTube videos, as well as the Raiffeisen Bank payment gateway for processing payments, and Google Analytics for traffic analysis). These third-party sites and services are not under our control, and we are not responsible for the content, policies, or practices of any linked third-party websitefair.openbalkan.com.

  • External Websites: If you follow a link to an external website, be aware that those sites have their own terms and privacy policies. We do not endorse or assume any responsibility for third-party content or services. Your interactions with third-party sites are solely between you and the third party.
  • Third-Party Tools: We use certain third-party tools to provide our Services (such as the payment processing and analytics mentioned above). While we select reputable providers, we cannot guarantee their performance. For example, the Raiffeisen payment service is provided by the bank; any issues or breaches on their side are outside our control (though they are expected to be secure). Nonetheless, if you encounter an issue with a third-party service integrated into our Site, please inform us and we will do our best to assist or provide contact information for support.
  • Social Media and Sharing: Our Site may also include social media features (such as “share” buttons) or links that allow you to engage with Wine Vision by Open Balkan content on platforms like Facebook, Instagram, TikTok, YouTube, or LinkedIn. Use of these features may set cookies or require you to log in to your social account. Such interactions are governed by the terms of the respective social media platforms.

9. Disclaimer of Warranties

Use at Your Own Risk: The Services (including the Site and all its content) are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or impliedfair.openbalkan.com. This includes, but is not limited to:

  • Accuracy and Completeness: We do not warrant that the content on our Site (including event schedules, exhibitor information, or any descriptions) is absolutely accurate, complete, or up-to-datefair.openbalkan.com. While we strive for accuracy, the wine industry and event details can change, and there may be inadvertent errors.
  • Availability: We do not guarantee that the Services will be available uninterrupted or error-free at all timesfair.openbalkan.com. Maintenance, upgrades, or technical issues may occasionally result in temporary service interruptions.
  • Fitness for Purpose: We disclaim any warranties of merchantability or fitness for a particular purposefair.openbalkan.com. For example, we do not warrant that participating in the event will meet your specific expectations in terms of business outcomes or enjoyment, or that the results you obtain from the Services will be satisfactory to you.
  • Non-Infringement: We make no warranty that the Site or its content will be free from claims of infringement of third-party rights. However, we do respect intellectual property rights and respond to notices of alleged infringement (see Intellectual Property section above).

No Other Warranties: Except as explicitly provided in these Terms or required by law, we make no other promises or warranties about the Services. Any advice or information obtained from us or through the Site (whether oral or written) shall not create any warranty not expressly stated in these Terms.

10. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Wine Vision by Open Balkan, Belgrade Fair, our affiliated organizers, or any of our respective directors, officers, employees, agents, or partners be liable for:

  • Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Servicesfair.openbalkan.com. This includes, for example, any lost profits, lost business opportunities, loss of data, or cost of substitute services, even if we have been advised of the possibility of such damages.
  • Event-Related Losses: We are not responsible for costs or losses you incur related to event participation outside what you paid us. For instance, we are not liable for travel or accommodation expenses if the event is changed or canceled, nor for any harm arising from consumption of products at the event (though we strive to ensure a safe experience).
  • Total Liability Cap: Our total aggregate liability for any claims arising from or related to the Services is limited to the amount you paid to us (if any) for the specific service or purchase in question. If you have not made any payments (for example, browsing the website as a visitor), our liability shall be zero to the extent allowed by law.

Exceptions: Nothing in these Terms limits or excludes our liability for gross negligence, intentional misconduct, or for death or personal injury caused by our proven negligence. Additionally, certain jurisdictions (including the EU) do not allow the exclusion of certain warranties or the limitation/exclusion of liability for certain types of damages. In such jurisdictions, our liability will be limited to the minimum extent required by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Wine Vision by Open Balkan, its organizing entities (including Belgrade Fair), partners, and their respective officers and employees, from and against any and all losses, liabilities, claims, demands, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Services; (b) your breach of these Terms or violation of any law or rights of a third party; or (c) any content you submit or actions you take through the Site that cause harm. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us in defending such matter.

12. Event Changes and Force Majeure

Wine Vision by Open Balkan strives to deliver the event as advertised, but we reserve the right to modify the event program or details (such as schedules, venues, participants) at our discretion. Such changes will be communicated via the Site or email notifications. We will endeavor to ensure any changes do not diminish the value of the event for participants.

  • Event Cancellation/Postponement: In the unlikely situation that the event must be postponed or canceled due to circumstances beyond our control (for example, due to government orders, public health emergencies, natural disasters, or other “force majeure” events), we will promptly inform all registered users and exhibitors. Our liability in such cases is limited to refunding any fees you have paid to us for that event (see Return Policy for details on refunds). We will not be liable for other costs you may have incurred (such as travel or accommodation), as noted in the Limitation of Liability section.
  • Force Majeure: We shall not be held in breach of these Terms or liable for any failure or delay in our performance (including hosting the fair on the planned dates) if such failure/delay results from circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorist acts, labor strikes, epidemic, government restrictions, or power/internet outages. In such cases, we will make reasonable efforts to resume Services and/or reschedule the event once it is feasible.

13. Governing Law and Dispute Resolution

These Terms and any disputes arising under or related to these Terms or the use of the Services shall be governed by the laws of the Republic of Serbia, without regard to its conflict of law principlesfair.openbalkan.com. By using the Services, you agree that any disputes or claims shall be exclusively subject to the jurisdiction of the competent courts in Belgrade, Serbiafair.openbalkan.com. You consent to personal jurisdiction in these courts for such purposes.

If you are a consumer residing in a European Union country, you may also have the right to invoke certain consumer protection or data protection laws in your country of residence. However, to the extent permissible, you agree to submit to the Serbian jurisdiction as stated above. We will, in good faith, attempt to resolve any dispute or claim through negotiation or mediation if you reach out to us first. Please contact us to discuss any issue, and we will do our best to find a satisfactory solution.

14. Changes to Terms

We may modify or update these Terms of Use from time to time. If we make material changes, we will notify users by posting the updated Terms on this page and updating the “Effective Date” at the top, and/or by sending a notice via email or through the Site. It is your responsibility to review these Terms periodically. By continuing to use the Services after updated Terms are posted, you agree to the revisionsfair.openbalkan.com. If you do not agree to the revised Terms, you must stop using our Services.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms or our Services, please contact us at:

Wine Vision by Open Balkan – Organizing Team
Address: Bulevar Vojvode Mišića 14, 11030 Belgrade, Serbia
Phone: +381 11 26 55 239 or +381 11 26 55 113
Email: [email protected]

We will make our best effort to respond promptly to all inquiries. Thank you for reading these Terms and for being a part of Wine Vision by Open Balkan!